Privacy Policy

    ## Introduction

The website at **https://www.chungscarpet.com.hk/** is operated by Chung’s Carpet Development Limited (hereinafter referred to as “we”, “us” or “our”).

When you use our services, we may collect and use certain information relating to you. This Privacy Policy explains how we collect, use, store and share such information when you use our services, as well as the ways in which you may access, update, manage and protect your information.

This Privacy Policy is closely related to your use of the services available through **https://www.chungscarpet.com.hk/**. Please read it carefully and follow the guidance provided herein to make informed choices where necessary. We have sought to explain the relevant technical terms as clearly and concisely as possible and, where appropriate, provide links to further information to assist your understanding.

By using or continuing to use our services, you consent to the collection, use, storage and sharing of your information in accordance with this Privacy Policy.

If you have any questions regarding this Privacy Policy or related matters, please contact us via our **Head Office Email**.

## 1. Information We Collect

When we or our third-party partners provide services to you, we may collect, store and use the following types of information. If you do not provide the relevant information, you may be unable to register as a user, access certain services, or receive the intended benefits of those services.

- **Personal Information:** Information you provide when registering an account or using our services, such as your telephone number and email address.

- **Location Information:** Information about your location that may be collected when you enable your device’s location services and use location-based features, including:

  - Geographical location information collected through GPS, Wi-Fi or similar technologies when you access our services using a location-enabled mobile device.

  - You may stop the collection of your geographical location information by disabling your device’s location services.

- **Log Information:** When you use our services, our systems may collect information through cookies, identifiers and related technologies. This may include device information, browsing activity and click data. Such information may be stored as log data to provide a more personalised user experience and maintain the security of our services. You may reject or manage the use of cookies, identifiers and related technologies through your browser settings.

## 2. Storage of Information

### 2.1 Storage Methods and Retention Periods

- We store your information using secure methods, including local storage, such as application data caching, databases and server logs.

- In general, we retain your personal information only for as long as is necessary to fulfil the purposes for which our services are provided, or for the period required by applicable laws and regulations.

### 2.2 Location of Information Storage

- In accordance with the applicable laws and regulations of the People’s Republic of China, personal information collected within China will be stored within China.

- We do not currently transfer or store your personal information outside China. If cross-border transmission or storage becomes necessary in the future, we will inform you of the purpose of the transfer, the recipient, the applicable security safeguards and the potential security risks, and will obtain your consent where required.

### 2.3 Notification upon Discontinuation of Products or Services

- If any of our products or services cease operation, we will notify you through push notifications, announcements or other appropriate means.

- We will delete or anonymise your personal information within a reasonable period, unless otherwise required by applicable laws and regulations.

## 3. Information Security

We employ a range of security technologies and procedures to protect your information against loss, misuse, unauthorised access or disclosure. For example, certain services use encryption technologies, such as SSL, to protect the personal information you provide.

However, please understand that due to technological limitations and the possibility of malicious attacks, no security measure can guarantee that information will remain completely secure at all times. We are committed to minimising such risks and fulfilling our legal obligations to safeguard your information. Nevertheless, the systems and communication networks you use to access our services may encounter problems caused by circumstances beyond our control.

In the event of a personal information breach, we will immediately activate our incident response procedures and take appropriate remedial action. In accordance with Article 57 of the Personal Information Protection Law of the People’s Republic of China and other applicable laws and regulations, we will promptly report the incident to the relevant regulatory authorities and notify you of the risks and recommended protective measures through website notifications or other appropriate means.

## 4. How We Use Your Information

We may use information collected while providing our services for the following purposes:

- To provide our services to you.

- To verify your identity and support customer service, security protection, fraud detection, record-keeping and data backup, thereby safeguarding the products and services we provide.

- To assist us in designing new services and improving our existing services.

- To understand how you access and use our services, allowing us to respond more effectively to your individual requirements, such as language preferences, location settings, personalised assistance and instructions.

- To provide advertising that is more relevant to you instead of general advertising.

- To evaluate and improve the effectiveness of advertising, promotional campaigns and other marketing activities relating to our services.

- To conduct software authentication and manage software updates.

- To invite you to participate in surveys relating to our products and services.

## 5. Sharing of Information

For purposes such as delivering advertisements and evaluating or optimising advertising performance, we may need to share certain data with advertisers, their agents and other third-party partners. Any information shared will be limited to what is necessary to fulfil these purposes.

We require our third-party partners to comply strictly with our data privacy measures and requirements, including processing information in accordance with applicable data protection agreements, undertakings and data-processing policies. Appropriate measures must be taken to prevent individuals from being identified and to protect personal privacy.

Information shared with third parties will be subject to strict anonymisation procedures. We use technical measures, such as data masking, to ensure that the information cannot, either independently or when combined with other information, identify a specific individual and that the processed information cannot be restored to its original form.

We do not currently actively share or transfer your personal information to third parties. If circumstances arise in which your personal information must otherwise be shared or transferred, or if you request that we share or transfer your information to a third party, we will obtain your express consent before doing so.

We will not publicly disclose the personal information we collect. If public disclosure becomes necessary, we will inform you of the purpose of the disclosure, the type of information to be disclosed and any sensitive information that may be involved, and will obtain your express consent.

As our business continues to develop, we may be involved in mergers, acquisitions, asset transfers or similar transactions. If this occurs, we will notify you of the relevant circumstances. We will continue to protect your personal information, or require the new data controller to protect it, in accordance with applicable laws and regulations and to a standard no lower than that required under this Privacy Policy.

In accordance with Article 13 of the Personal Information Protection Law of the People’s Republic of China and other applicable laws, regulations and national standards, we may share, transfer or publicly disclose your personal information without obtaining your prior authorisation or consent under the following circumstances:

- Where it is directly related to national security or national defence.

- Where it is directly related to public security, public health or significant public interests.

- Where it is directly related to criminal investigations, prosecutions, trials or the enforcement of judgments.

- Where it is necessary to protect the life, property or other significant lawful rights and interests of the individual concerned or another person, and it is difficult to obtain the individual’s consent.

- Where the personal information has been made publicly available by the individual concerned.

- Where the personal information is collected from information lawfully disclosed to the public, such as through legitimate news reports or government information disclosures.

## 6. Your Rights

While using our services, we may provide appropriate settings and functions, depending on the specific product or service, that allow you to access, delete or correct your personal information or withdraw your consent. Please refer to the relevant instructions provided within the applicable product or service.

We have also established complaint and reporting channels, and your comments or concerns will be handled promptly.

If you are unable to exercise your rights as a data subject through the methods described above, you may submit your request using the contact details provided in this Privacy Policy. We will respond in accordance with applicable laws and regulations.

If you decide to stop using our products or services, you may request the closure of your account. Following account closure, we will delete or anonymise your personal information unless otherwise required by applicable laws and regulations.

## 7. Changes to This Privacy Policy

We may revise the provisions of this Privacy Policy from time to time. When changes are made, we will notify you of the updated Privacy Policy and specify its effective date.

Please read the revised Privacy Policy carefully. If you continue to use our services after the updated Privacy Policy takes effect, you will be deemed to have agreed to our processing of your personal information in accordance with the revised Privacy Policy.

## 8. Protection of Minors

We will collect a minor’s personal information only after obtaining the express consent of the minor’s parent or other legal guardian.

Before collecting such information, we will provide the guardian with clear and comprehensive details regarding the purpose of collection, the types of information involved, how the information will be used, the applicable retention period and any arrangements for sharing the information. This ensures that the guardian can provide consent on a fully informed basis.

If we discover that we have collected a minor’s personal information without the consent of their parent or legal guardian, we will immediately stop processing the information. After verifying the relevant identity, we will promptly delete or anonymise the information.

A minor’s parent or legal guardian has the right to access, correct or delete the minor’s personal information at any time. To exercise these rights, the guardian may contact us using the contact details provided in this Privacy Policy. We will process and respond to the request within 15 working days of receiving it.

We encourage parents and legal guardians to supervise and guide minors under the age of 18 when they use our services. We also encourage minors to ask their parents or legal guardians to read this Privacy Policy and to obtain their consent and guidance before submitting any personal information.

9. Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or the way we process your personal information, please contact us using the details below:

Chung’s Carpet Development Limited  

3/F, Chung’s Commercial Building  

7–9 Mong Kok Road, Kowloon, Hong Kong

Email: enquiry@chungscarpet.com.hk  

Telephone: +852 2770 6215

We will review your enquiry and respond within a reasonable period in accordance with applicable laws and regulations.